News Flash

Home

Posted on: September 12, 2022

CONSUMER ALERT: ComEd, Better Business Bureau Report Another Rise in Mobile Payment App Scams

ComEd

When temperatures rise or fall to extremes, and electricity use increases, ComEd and the Better Business Bureau (BBB) have observed scammers taking advantage of these conditions to bilk customers out of their hard-earned money.

In July 2022, following a stretch of extreme heat during the first five weeks of summer, ComEd received nearly 280 reports of scams from customers, which is significantly higher than the 80 reports received in July 2021. In addition to the increase in reported incidents in July, the amount of money customers reportedly lost to successful scams rose dramatically to nearly $25,000. This compares to approximately $4,000 lost to scams in July 2021.

“At ComEd, the safety and security of our customers is among our most-important goals. That is why we constantly monitor trends and share what we learn to help individuals identify unscrupulous activity,” said Melissa Washington, ComEd’s chief customer officer and senior vice president of customer operations. “ComEd will never call a customer and demand immediate payment – particularly with a cash card, cryptocurrency or mobile payment app.”

Based on reported incidents, scammers contact ComEd customers by phone, although some contacts can be made by text or email, demanding payment to a particular account under the threat of immediate service disconnection. The imposter will instruct the customer to use a mobile payment app, such as Cash App, QuickPay, Venmo or Zelle, which often have higher transaction limits than pre-paid cash cards. In some instances, the scammer will falsely claim not to have received a payment so the victim transfers money two or three times. “Our research shows scammers are more successful if they can scare victims or create a sense of urgency. Unfortunately, energy impostor scams have both of these traits,” said Steve J. Bernas, president and CEO of the Better Business Bureau serving Chicago and Northern Illinois. “The BBB hears from consumers and business owners who felt they need to act fast, or their power would be cut. Scammers will demand payment fast and, usually, tell their victims to send money in an unconventional form of payment. We always urge people to contact the company directly to verify the call is real. Also, to help protect the community, we ask anyone who has been approached by a scammer to please report them to the BBB Scamtracker, even if they didn't lose money.”

Tips to help identify scams 

  1. ComEd will never call or come to a customer’s home or business to: • Ask for direct payment with a prepaid cash card, cryptocurrency such as Bitcoin, or third-party payment app like Cash App, QuickPay, Venmo or Zelle. • Demand immediate payment. • Ask for a ComEd account number or other personal information, such as a Social Security number, driver’s license number or bank information.
  2. To identify an actual ComEd employee or communication, remember:
    • All ComEd field employees wear a uniform with the ComEd logo and visibly display a company ID badge with the logo and employee’s name. ComEd recently changed its logo, so you may continue to see the former ComEd logo on uniforms, badges and vehicles until it is phased out.
    • Check the name on email or websites and make sure they match the name and address of the company you do business with. Look for misspellings or slight alterations.
    • Make a call to verify the suspected email or website is from a trusted source. Use a phone number from your personal business records or the company’s official website and not the number provided in the email. ComEd urges anyone who believes they have been a target or victim of a scam to call ComEd at 1-800-EDISON1 (1-800-334-7661). To learn more visit ComEd.com/Scams.

Any customer experiencing a hardship or difficulty with their electric bill should call ComEd immediately at 1-800-334-7661 (1-800-EDISON1), Monday through Friday from 7 a.m. to 7 p.m. to determine which programs may be available to help with past-due balances. For more information, visit ComEd.com/PaymentAssistance.

Facebook Twitter Email

Other News in Home

tree planting

The 50/50 Tree Program Is Back!

Posted on: August 30, 2022
blank image

Light the Night for Mental Wellness

Posted on: September 13, 2022
Olympia fields Park District Logo

Village Happenings

Posted on: September 6, 2022
OF_logo_on_green_villagehomepage

Staff Highlights

Posted on: September 2, 2022
NewsYouCanUse Logo

Resident News You Can Use

Posted on: September 2, 2022
Black Hall of Fame Logo

It’s Awards Season

Posted on: July 18, 2022
ToppedTree

No More Tree Topping, Please

Posted on: July 22, 2022
branches

Branch Pickup Program

Posted on: March 23, 2022
Village of Olympia Fields_icons-03

Village Alert: 211th Metra Parking Lot

Posted on: February 1, 2022
Covid-19 Vaccine Clinics

Rich Township Covid-19 Vaccine Clinics

Posted on: January 14, 2022
CC_Small

Christmas Carol in the Park

Posted on: December 3, 2021
Village of Olympia Fields_icons-04

Village Hall Closure Notice

Posted on: November 24, 2021
Village of Olympia Fields_icons-02

The Olympia Fields Christmas Carol

Posted on: November 24, 2021
COVID-19-BOOSTER-SHOTS-2

What is a Covid-19 Booster Shot?

Posted on: November 5, 2021
Scott Morgan

Retiring Police Chief Scott Morgan

Posted on: October 29, 2021
Halloween-Candy-Give-Away_Olympia-Fields-IL-

Halloween Candy Give Away

Posted on: October 22, 2021
Village of Olympia Fields_icons-02

Beautification Committee 50/50 Tree Program

Posted on: September 18, 2021
FreeCovidVaccinationVan

FREE COVID-19 Vaccinations

Posted on: August 27, 2021
Village of Olympia Fields_icons-03

Graymoor Force Main Project Update

Posted on: August 20, 2021
ComEd CARES

ComEd Payment Assistant Solutions

Posted on: August 20, 2021
CoffeeforChampions

Coffee for Champions

Posted on: August 13, 2021
Village of Olympia Fields_icons-03

Graymoor Force Main Project Update

Posted on: August 6, 2021
Olympia Fields Park District

Budo Martial Arts Classes

Posted on: July 30, 2021
Blood Drive

Blood Drive on September 2nd

Posted on: July 30, 2021
92b1ee57-f77a-4bad-b302-025c7d461010-portlandheadlight

A Trip to Beautiful Maine

Posted on: July 29, 2021
movies

Movies in the Park!

Posted on: July 22, 2021
carshow

Classic Car Show on August 7

Posted on: July 22, 2021
No Plastic

Plastic Free July

Posted on: June 18, 2021
Village of Olympia Fields_icons-03

Let’s Fight COVID Together!

Posted on: June 11, 2021
Metra Logo

Metra to Increase Service

Posted on: June 11, 2021
Village President

Letter from the Village President

Posted on: May 28, 2021
ComEd Offers Options to Help Customers Manage Electric Bills

ComEd Energy Efficiency Program

Posted on: May 28, 2021
News Placeholder Image

Community Shred Day on June 12

Posted on: May 14, 2021
UPS Hodgkins May events flyer

UPS Hiring Events

Posted on: May 14, 2021
Water Colors

Zoom Art Classes For Kids

Posted on: April 16, 2021
Amazon Worker

Amazon Launching in University Park!

Posted on: April 2, 2021
Restore IL

Restore Illinois Plan

Posted on: March 19, 2021
of-homepage

Open Enrollment Has Begun

Posted on: February 15, 2021
Road Closure

Village of Flossmoor Vollmer Road Closure

Posted on: February 14, 2021
State Seal of Illinois

The Governor's Executive Order 2020-74

Posted on: December 15, 2020
New Police Logo

A Message from the Chief of Police

Posted on: November 20, 2020
of-homepage copy

Like Us on Facebook!

Posted on: August 27, 2020
facemask

Guidance on the use of face masks

Posted on: April 20, 2020
sba logo

SBA Loans Available

Posted on: March 20, 2020
Walgreens Logo

Walgreens: We're here for our seniors

Posted on: April 20, 2020